Cloud, security, and customer solutions professional. I find success in providing customer service oriented solutions while maintaining a high level of technical ability.
I am currently a cloud security professional working on a variety of projects for multiple federal stakeholders. At heart I am a problem solver driven to make the most effective difference while managing cost and risk.
I am currently a junior at George Mason University and working part-time towards a bachelor's focusing on IT. Estimated graduation date is "when it's done".
During my later time working at Sodexo USA (Mason Dining) I took over management of all of our technology operations. I took this opportunity to implement several industry standard practices including a help desk ticketing system to better manage user requests and problems. This among other improvements greatly increased user/customer satisfaction. This system I put in place was easily transferable to new employees as well.
One of the biggest challenges working in IT operations is controlling Identity & Access Management. Previously at one of my roles, IAM was managed by a costly workflow application that also presented security concerns. Through research and testing, I deployed a system using Microsoft SharePoint, Power Apps, and a Azure Logic Apps to fully automate account provisioning and deletion. This setup leveraged the Microsoft Graph API and reduced our cost to pennies compared to the previous solution.